Terms of service
TERMS OF SERVICE
LUMORA BOTANICALS
Last updated: May 2026
Please read these Terms of Service carefully before using our website or placing an order. By accessing our website lumorabotanicals.com and purchasing our products, you agree to be bound by these terms.
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1. ABOUT US
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Lumora Botanicals is a UK-registered company selling premium natural botanical body care products.
Website: lumorabotanicals.com
Email: support@lumorabotanicals.com
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2. ACCEPTANCE OF TERMS
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By visiting our website, creating an account or placing an order, you confirm that:
- You are at least 18 years of age
- You have read and agree to these Terms of Service
- You provide accurate and complete information when placing an order
- You will use our website and products only for lawful purposes
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3. PRODUCTS & DESCRIPTIONS
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We make every effort to display our products as accurately as possible. However:
- Product images are for illustrative purposes only and may vary slightly from the actual product
- We reserve the right to modify product descriptions, pricing and availability at any time without prior notice
- Our products are cosmetic body care products and are not intended to diagnose, treat, cure or prevent any medical condition
- Results may vary from person to person
- Always perform a patch test before first use
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4. PRICING & PAYMENT
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- All prices are displayed in British Pounds Sterling (£) and include VAT where applicable
- Prices are subject to change without notice
- The price charged will be the price displayed at the time of your order
- We accept payment via Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal
- All payments are processed securely — we do not store your card details
In the event of a pricing error on our website, we reserve the right to cancel your order and issue a full refund.
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5. ORDERS & CONTRACT
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- Your order constitutes an offer to purchase our products
- A contract is formed when we send you an order confirmation email
- We reserve the right to cancel any order at any time for reasons including but not limited to: pricing errors, stock unavailability, suspected fraud or inability to verify payment
If we cancel your order, you will receive a full refund within 3-5 business days.
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6. SHIPPING & DELIVERY
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Shipping and delivery terms are governed by our separate Shipping Policy, available at lumorabotanicals.com/policies/shipping-policy.
Key points:
- We currently ship to the United Kingdom only
- Standard delivery: 3-7 business days
- Free shipping on orders over £40
- Processing time: 1-3 business days
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7. RETURNS & REFUNDS
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Our returns and refunds are governed by our separate Refund Policy, available at lumorabotanicals.com/policies/refund-policy.
We offer a 30-day money-back guarantee on all orders. For full details, please refer to our Refund Policy.
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8. CONSUMER RIGHTS (UK)
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As a UK consumer, your statutory rights are protected under:
- The Consumer Rights Act 2015
- The Consumer Contracts Regulations 2013
- The Consumer Protection from Unfair Trading Regulations 2008
Nothing in these Terms of Service affects your statutory rights as a consumer.
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9. INTELLECTUAL PROPERTY
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All content on this website including but not limited to:
- The brand name LUMORA BOTANICALS
- Logo, images, text, product descriptions
- Website design and layout
...is the exclusive intellectual property of Lumora Botanicals and is protected under UK intellectual property law. You may not reproduce, distribute or use any of our content without our prior written permission.
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10. USER CONDUCT
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When using our website, you agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Upload or transmit any harmful, offensive or fraudulent content
- Resell our products without our written permission
- Infringe on our intellectual property rights
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11. LIMITATION OF LIABILITY
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To the fullest extent permitted by UK law, Lumora Botanicals shall not be liable for:
- Any indirect, incidental or consequential damages arising from the use of our products or website
- Allergic reactions resulting from failure to perform a patch test prior to use
- Variable results from product use, as individual results may differ
- Any loss of data or business interruption
Our total liability to you shall not exceed the amount paid for the specific order in question.
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12. PRIVACY & DATA PROTECTION
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Your personal data is processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). Please refer to our Privacy Policy for full details: lumorabotanicals.com/policies/privacy-policy
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13. CHANGES TO TERMS
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We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of the updated terms.
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14. GOVERNING LAW
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These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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15. CONTACT US
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For any questions regarding these Terms of Service:
📧 Email: support@lumorabotanicals.com
⏰ Response time: Within 24-48 hours on business days
🕐 Business hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Lumora Botanicals — Natural botanical body care inspired by ancient rituals for modern women. 🌿