Refund policy

REFUND & RETURNS POLICY
LUMORA BOTANICALS

Last updated: May 2026

At Lumora Botanicals, your satisfaction is our absolute priority. We stand behind the quality of our products and want every customer to have a positive experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

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1. OUR 30-DAY MONEY-BACK GUARANTEE
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We offer a full 30-day money-back guarantee on all orders. If you are not satisfied with your Lumora Botanicals product for any reason, simply contact us within 30 days of receiving your order and we will issue a full refund — no questions asked.

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2. ELIGIBILITY FOR A REFUND
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To be eligible for a refund, the following conditions must be met:

- You must request your refund within 30 days of the delivery date
- The product must not be more than 50% used
- You must provide your order number as proof of purchase
- The request must be made by the original purchaser

The following are NOT eligible for a refund:
- Orders placed more than 30 days ago
- Products that have been fully used
- Items purchased during final sale promotions (if applicable)

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3. HOW TO REQUEST A REFUND
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To request a refund, please follow these simple steps:

Step 1 — Contact us by email at: support@lumorabotanicals.com
Step 2 — Include your order number (found in your confirmation email)
Step 3 — Briefly describe the reason for your return
Step 4 — If the product is damaged or defective, please attach a photo

We aim to respond to all refund requests within 24-48 business hours.

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4. RETURN SHIPPING
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- If you are returning the product due to personal preference or dissatisfaction, return shipping costs are the responsibility of the customer.
- If the product arrived damaged, defective or incorrect, Lumora Botanicals will cover the return shipping costs in full.
- We recommend using a tracked shipping service for returns, as we cannot be held responsible for items lost in transit.

Return address will be provided upon approval of your refund request.

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5. REFUND PROCESSING TIME
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Once your return is received and approved:
- Refunds are processed within 3-5 business days
- The refund will be issued to your original payment method (credit card, PayPal, etc.)
- Please allow up to 10 business days for the refund to appear on your bank statement, depending on your bank or card provider

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6. DAMAGED OR DEFECTIVE ITEMS
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If your order arrives damaged, broken or with a manufacturing defect, please contact us immediately at support@lumorabotanicals.com with:
- Your order number
- A clear photo of the damaged item and packaging

We will arrange a free replacement or issue a full refund at no additional cost to you. We sincerely apologise for any inconvenience caused.

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7. WRONG ITEM RECEIVED
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If you received an item different from what you ordered, please contact us within 7 days of delivery. We will send the correct item immediately at no extra charge or issue a full refund, whichever you prefer.

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8. EXCHANGES
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We currently do not offer direct exchanges. If you would like a different product, please return your original order for a refund and place a new order.

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9. YOUR LEGAL RIGHTS (UK)
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In addition to our 30-day money-back guarantee, as a UK consumer you are protected under the Consumer Rights Act 2015. You have the right to a full refund if goods are faulty, not as described, or do not do what they are supposed to do. Our policy does not affect your statutory rights.

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10. CONTACT US
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For any questions about our Refund & Returns Policy, please contact our customer support team:

📧 Email: support@lumorabotanicals.com
⏰ Response time: Within 24-48 hours on business days
🕐 Business hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Lumora Botanicals — We care about your experience as much as we care about your skin. 🌿