PRIVACY POLICY

PRIVACY POLICY

Last updated: May 2026

Lumora Botanicals ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data.

INFORMATION WE COLLECT
- Name, email address, shipping address and phone number when you place an order
- Payment information (processed securely by Shopify Payments — we never store card details)
- Browsing data and cookies for analytics purposes

HOW WE USE YOUR INFORMATION
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To send promotional emails (only if you have opted in)
- To improve our website and customer experience

DATA SHARING
We do not sell or rent your personal data to third parties. We may share data with trusted service providers (shipping carriers, payment processors) solely to fulfil your order.

YOUR RIGHTS (UK GDPR)
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise your rights, contact us at: support@lumorabotanicals.com

COOKIES
We use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.

CONTACT
Lumora Botanicals
Email:botanicalsservicelumora@gmail.com

"Lumora Botanicals is a trading name of Joyfulgirls Ltd"