Shipping policy

SHIPPING POLICY
LUMORA BOTANICALS

Last updated: May 2026

At Lumora Botanicals, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

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1. ORDER PROCESSING TIME
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All orders are processed within 1 to 3 business days after payment confirmation (Monday to Friday, excluding UK public holidays).

You will receive an email confirmation once your order has been dispatched, including your tracking number.

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

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2. UK SHIPPING OPTIONS & DELIVERY TIMES
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Standard Delivery
- Delivery time : 3 to 7 business days
- Cost : £3.99
- FREE on all orders over £40 ✅

Express Delivery
- Delivery time : 1 to 2 business days
- Cost : £6.99
- Available for all UK addresses

Next Day Delivery (where available)
- Order before 2:00 PM for next business day delivery
- Cost : £8.99
- Available for mainland UK only

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3. FREE SHIPPING
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We offer FREE standard UK shipping on all orders of £40 or more. The free shipping discount is automatically applied at checkout — no code required.

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4. SHIPPING CARRIERS
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We ship using trusted UK carriers including:
- Royal Mail
- Evri (Hermes)
- DPD
- DHL

The carrier will be selected based on your location and chosen delivery option.

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5. ORDER TRACKING
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Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this number to track your parcel directly on the carrier's website.

If you have not received your tracking number within 3 business days of placing your order, please contact us at support@lumorabotanicals.com.

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6. DELIVERY ISSUES
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Late Delivery
Delivery times are estimates and are not guaranteed. Lumora Botanicals is not responsible for delays caused by the shipping carrier, adverse weather conditions, or other circumstances beyond our control.

Lost Parcels
If your parcel has not arrived within 10 business days of the estimated delivery date, please contact us at support@lumorabotanicals.com. We will investigate the issue with the carrier and either resend your order or issue a full refund.

Incorrect Address
Please ensure your delivery address is correct when placing your order. Lumora Botanicals cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at support@lumorabotanicals.com before your order is dispatched.

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7. DAMAGED PARCELS
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If your order arrives damaged, please:
1. Take photos of the damaged packaging and product
2. Contact us within 48 hours of delivery at support@lumorabotanicals.com
3. Include your order number and photos

We will arrange a free replacement or issue a full refund promptly.

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8. INTERNATIONAL SHIPPING
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At this time, we ship to the United Kingdom only. We are working on expanding our shipping to other countries soon. Please sign up to our newsletter to be notified when international shipping becomes available.

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9. CONTACT US
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For any questions about your order or our shipping policy:

📧 Email: support@lumorabotanicals.com
⏰ Response time: Within 24-48 hours on business days
🕐 Business hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Lumora Botanicals — Delivering your smooth skin ritual, straight to your door. 🌿